California Solar Consumer Guide
Should I clean my solar panels?
Should you clean your solar panels? Yes, from time to time. Watch this video from long time solar industry professional Barry Cinnamon with tips on how to safely keep your solar panels clean. If you prefer to hire a professional…
I have a problem with my solar and my solar company won’t respond
If you are having a problem with your solar or battery, and your solar company is being unresponsive, we recommend that you file a complaint with the the Consumer Protection Hotline maintained by the California Solar & Storage Association (CALSSA). Contact…
Six tips for buying a solar-powered battery
Thinking of getting a solar-powered battery for your home or business to protect you from the next power outage? Here’s six tips to help you figure it out. Contact our Help Desk with any questions at [email protected]. We are happy to…
Six tips if you’re thinking of going solar
If you’re interested in going solar, here are some tips, advice, and resources to help you make the decision that’s right for you. Contact our Help Desk with any questions at [email protected]. We are happy to help you! 1) Do…
Understanding Your True-Up Statement
The True-Up Statement can sometimes be confusing to new solar owners. This article is intended to help answer common questions many new solar users have. What is the True-Up Statement? After you go solar, you will see some changes to…
How to make sure your solar panels are working properly
Rooftop solar is pretty low maintenance, but it is still a good idea to check in on your solar panels from time to time and make sure they are working properly. Here’s how. It is important to monitor your solar…
Your solar investment is protected by the State of California
Is my solar investment protected for 20 years? Yes, if you got solar before April 14, 2023. Here are the details, and why we must keep it this way. The State of California has had longstanding protections for solar customers Imagine…
My solar company went out of business and I can’t find anyone to repair my system. Now what?
Solar is typically a low-maintenance investment, and that’s great. But maybe your inverter went out. Maybe you just want someone to check your system out and make sure it’s working properly. But if the company that installed your solar went…
I have solar, but my electricity bill keeps going up. Why?
Here are some reasons why your electricity bill might be increasing, even if you have solar, and what you can do about it. 1. Check to see if your solar panels are working correctly. Do the same with your battery…
Frequently asked questions about changes to California’s rooftop solar rules (aka “NEM3”)
Defying overwhelming public opposition, state officials voted in late 2022 to make drastic changes to California’s rooftop solar rules (called “net energy metering”). The decision by the California Public Utilities Commission (CPUC) has made it harder and more expensive to…
