I have a problem with my solar and my solar company won’t respond

Problem with solar company is unresponsive

If you are having a problem with your solar or battery, and your solar company is being unresponsive, we recommend that you file a complaint with the the Consumer Protection Hotline maintained by the California Solar & Storage Association (CALSSA). Contact CALSSA’s Consumer Protection Hotline If you don’t get a response within a week, or you still need help, contact the …

Six tips for buying a solar-powered battery

Solar battery backup storage

Thinking of getting a solar-powered battery for your home or business to protect you from the next power outage? Here’s six tips to help you figure it out. Contact our Help Desk with any questions at [email protected]. We are happy to help you! 1. Decide why you want a battery Some reasons might include: You want to keep your power on …

Six tips if you’re thinking of going solar

If you’re interested in going solar, here are some tips, advice, and resources to help you make the decision that’s right for you. Contact our Help Desk with any questions at [email protected]. We are happy to help you! 1) Do some general research about going solar Here are two resources that are reasonably comprehensive: State of California: California Solar Consumer …

Understanding Your True-Up Statement

The True-Up Statement can sometimes be confusing to new solar owners. This article is intended to help answer common questions many new solar users have. What is the True-Up Statement? After you go solar, you will see some changes to your utility bill. You will continue to get a monthly statement from your utility. In addition, you will also receive …

How to make sure your solar panels are working properly

Rooftop solar is pretty low maintenance, but it is still a good idea to check in on your solar panels from time to time and make sure they are working properly. Here’s how.  It is important to monitor your solar system Even though many solar installers have a monitoring service, they usually can only look for “red flags” that indicate …

Your solar investment is protected by the State of California

Is my solar investment protected for 20 years? Yes, if you got solar before April 14, 2023. Here are the details, and why we must keep it this way. The State of California has had longstanding protections for solar customers Imagine you sign a two-year contract with your phone company. A few months later, they tell you they’re changing the terms …

I have solar, but my electricity bill keeps going up. Why?

Here are some reasons why your electricity bill might be increasing, even if you have solar, and what you can do about it.  1. Check to see if your solar panels are working correctly. Do the same with your battery if you have one. Log into your online solar and/or battery monitoring app and check to see that they are …

Frequently asked questions about changes to California’s rooftop solar rules (aka “NEM3”)

Defying overwhelming public opposition, state officials voted in late 2022 to make drastic changes to California’s rooftop solar rules (called “net energy metering”). The decision by the California Public Utilities Commission (CPUC) has made it harder and more expensive to get rooftop solar. The decision mostly affects those who did not yet have solar before mid-April 2023, but it also …